It is a “consultative approach”
- Because we’re responsive to our clients needs, sometimes the delivery of our service can be perceived as “transactional”
- ie: A (repeat) customer knows they need a palette of 1/2-barrels. We quickly fulfill the order.
Do these terms accurately describe it?
- responsive – outcome: we’re acutely aware of customer’s timelines, and reply to emails and calls within 24-hours
- curious – outcome: responsiveness to both immediate and future needs
- example – you don’t need as many kegs as you originally thought…
- expert – outcome: clarity and re-assurance
- example – you weren’t aware G4 offers leasing options. We even offer unbiased evaluations on competing quotes…
- guidance – outcome: high-touch support
- example – support from our entire team of keg enthusiasts and strategic partners
- advocacy – outcome: we work the deal to your advantage, even if it means more work for us.
- example – recommendation to place order next month, because of price offer
- custom – outcome: multiple quote requests, because we don’t believe any order is one-size-fits-all